HOW WE WORK
We are proud of how we work and the results we get for our clients. Over the last five years 93% of the homes we have Designed to Sell have sold within two weeks of their listing date.
We evolved from a staging company into a full-service project management company that oversees your home improvements, remodeling, additions, landscaping, staging, maintenance during listing, inspections, retrofits, and any final work needed be compliant for sale.
For work and repairs, our partners charge a labor rate that includes actual labor cost, insurance, and a small overhead percentage that covers the carrying costs of tools and supplies. Customers often forget that a skilled laborer may earn $12-35/hr, we have over $250,000 in tools and equipment, storage, and an inventory of new staging accessories and supplies.
We provide estimates, not bids. Sometimes you never know what you are getting into when you start to remodel or improve. So rather than put lots of padding in a bid, we provide realistic estimates of what we think it will cost in time and materials based on experience. We then make any adjustments up or down once the final costing is done. If we are working with a set budget, we report almost daily on our progress and costs and on what adjustments, if any, need to be made to the current deliverables. The good news is we have a 95% accuracy rate and often find savings for our clients. However, there are those times when you just don’t know until you start and things can come up. In some cases we may have to adjust our pricing or deliverables. We always discuss this with you.
Our fee includes our time to manage the entire project plus the cost of labor, repairs, materials, furniture and accessories. We don’t bill hourly or monthly, rather we just ask for one fee. One of our principals is always present to supervise or oversea any outside vendors. We get estimates from multiple vendors often and manage that process as well to ensure our clients are getting the best work at the best pricing.
All our staging furnishings and accessories are new and available for sale. We don’t use rental furniture unless specified and nor do we reuse furnishings from previous jobs. One benefit is that Clients can sell through the inventory for a profit and therefore recoup most of their cost of staging.
We work collaboratively with your broker and support them in any way possible. Whether it is meeting prospective buyers to discuss possibilities for your home or providing costs for different modifications, this is all included in our service. We can provide renderings of how rooms could look using different design styles and colors to give prospective buyers ideas of what may be.
We also engage proactively in promoting the sale of your home. With an “opt In” database of over 500,000 Westside residents, visitors, and people who work on the Westside, we include the announcement of the listing of your home in at least two email blasts within the first two weeks of listing.
We require full payment up front on all estimates and provide progress reports each week, if not daily. This way we are managing your money and avoid any bad debt which ultimately results in increased pricing. We are proud of our track record of very little bad debt and almost 100% customer satisfaction.
We communicate with you daily providing updates and photos of our progress. We find that putting things in writing avoids any misunderstandings and provides a traceable path for clarity if needed.
We accept credit cards but you pay the fee!
INFORMATION FOR MAJOR STAGING INSTALATIONS
1. There shall be no open trenches on or near job site.
2. Landscaping shall be as close to completion as possible, not to interfere with access to the home, i.e. irrigation systems shall be in place with no open trenches.
3. Direct entry for trucks and installers shall be provided to the home, i.e. paved sidewalks, driveways, and road access.
4. Acid washing of hardscape to be complete or done after install.
5. Accessibility to and from site before and after hours.
6. Operational restrooms shall be made available for use (Port-A-Potty’s are not considered Operational restrooms).
7. Client to provide a secure area to be utilized by Westside’s installers to stage furniture, i.e. Garage is a typical secure area.
8. If applicable, Validated Permits are required and need to be issued prior to install date.
9. If Certificate of Insurance is required for delivery/installation, Client must request this no later than 1 week prior to delivery date.
1. All other subcontractors will have completed their work, including but not limited to: built-ins, finish carpentry, shutters, flooring, paint, countertops and audio/video.
2. All mirrors, towel bars, switch plates, vent covers and hardware have been installed.
3. Electricity shall be provided.
4. Air Conditioning/Heat shall be switched on and fully functional.
5. Home shall be clean and floors protected.
6. Home shall have working faucets and running water.
Client is liable and accountable for the protection of all staging materials, i.e. not limited to: furniture, lamps, bedding, art, accessories, etc. In the event of any theft, damage, or abuse occurring which requires replacement, repair, and or additional labor to complete the work. After initial installation, Client is also liable for any damages or loss to Westside Designs Group’s inventory occurring if items are moved or relocated by Client or any moving contractor other than Westside Design Group.
The California State Board of Equalization has very specific guidelines governing interior design, rental, purchases, and work performed in remodeling and staging your home. Until the work is complete, we cannot determine how sales tax will be applied. Sales Tax will be applied on the final billing. No estimates or quotes ever include sales tax.
Westside Design Group is committed to the environment and employs green business principles throughout its business.
Westside Design Group’s Client agrees to pay Westside Company, in advance, an agreed upon fee or fees for:
These accessories and furnishings will be deemed the property of Westside Design Group. Client may be willing to purchase the accessories from Westside Design Group and upon request we will furnish a price quote. However, this is not required but at the option of Westside Design Group
REFUNDS & BUY BACK/SELL OFF AGREEMENTS
No refunds shall be given if Client asks for removal of staging items after installation.
If any staging furniture item or major accessory (mainly art & mirrors) are missing, damaged or stolen during staging period, then the guaranteed buy back or sell off agreement is automatically VOID. Should you request to return the furnishings and accessories rather than keep them and absorb the cost of hanlding, transporation, storage and sale yourself any sell off refunds or buy backs will be at our sole discretion.
Client is responsible for securing the area and protecting furnishings and accessories from loss or damage. Upon discovery of any damage or major theft we will notify the realtor and/or client. Whether client files a police report or insurance claim is entirely at their discretion.
Westside will determine at that point whether they feel there is reason to remove the staging due to lack or security and will ask that Client compensate them for their loss by reimbursing Westside for the actual cost they paid for the items missing.
The theft of staging items in vacant homes has increased dramatically over the last few years. We recommend open houses are manned by more than one agentoror sitter and that whenever possible alarm and survelliance systems are activated at all times.
Client will make the property accessible to the Consultant for staging, consultation, or redesign tasks as well as during the entire staging period. Occasionally Westside will come to check on their inventory to assure it is being maintained and in good condition.
If necessary, Westside will reclaim all accessories belonging to them and make arrangements for rented furniture removal with ten working days if requested by the Client.
By implementing home staging techniques, Westside Design Group intends to present said property in a manner which appeals to a wide range of buyers. The services performed are based upon proven principles of home staging. Westside Design Group does not guarantee said home will sell faster or sell at a higher market value and cannot be held liable for final outcome.
This agreement may be cancelled by Client with a written notification (including email) to Consultant 3 days prior to the date services are to begin. If canceled by Client less than 3 days prior to the onset of service or after services have begun, Client agrees to pay Consultant for actual time and materials or $1000, whichever is greater.
If legal action is deemed necessary to enforce this contract, the prevailing party shall be entitled to reasonable attorney fees and any other costs or expenses as they may be entitled. The laws of the State of California shall govern this agreement.
CARE OF OUTDOOR STAGING FURNISHINGS AND ACCESSORIES
All the furnishings we provide are high quality and brand new, not staging or rental quality. Our business model is aimed toward a successful sell through of staging furnishings and accessories and outdoor patio items have an 85% success rate.
Keeping your furnishings and accessories in perfect condition is critical. We remind you that all the items in your home are placed for staging, not daily or even occasional use. We highly encourage you to contract with our weekly maintenance program. This is an affordable service where we clean your home weekly, water plants, prepare it for showings and open houses on a 24 hour notice, and take care of all outdoor items in inclement weather conditions thus eliminating any liability for you and or your broker team.
We ask that cushions, accent pillows, and accessories be stored inside at all times when not being displayed for showings. We provide covers for all furniture, umbrellas, barbecues. fires pits, fountains and outdoor art. We expect that they will be used at all times.
When we have warning of inclement weather we will send a reminder email to all our clients with outdoor furnishings we have placed. We do regular checks of our inventory and remind you as a condition of our staging agreement we are to have 24 hour access to it all times.
We remind you this is our inventory and that you care for it accordingly.
When furnishings become wet and dirty it reduces their resale value. Therefore, if we find our items are not being cared for or get water damaged we will immediately invoice you for the BUY OUT price and expect payment in five working days. At that point it becomes your inventory although we will continue to provide covers and our weekly service of those items if you have subscribed.
Please take care of our staging items like they were your own. It will lead to a greater chance of selling through and keep your home looking the best it can be.